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MNP Library Gading Serpong
MNP Library MK Palmerah
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"Customer services"
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The Practical guide to Achieving Customer Satisfaction in Events and Hotels
Author(s)
: Berners, Philip - Martin, Adrian -
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Pelanggan=Aset: Menjadikan Hubungan dengan Pelanggan Sebagai Keunggulan Kompetitif
Author(s)
: Sari, Hasrini -
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Value proposition design
Author(s)
: Osterwalder, Alexander -
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